Privacy Policy

1. About This Policy

BRIX Electrical & Air respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us whether by phone, email, our website, or in person.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address, postal address
• Service-related information: property address, details about your electrical, air conditioning or solar system, job requirements
• Payment information: bank details or credit card information (processed securely by third-party providers)
• Website usage data: cookies, IP address, browser type (for website functionality and analytics)

3. How We Use Your Information

We use your personal information to:

• Provide quotes, book appointments, and deliver our electrical, air conditioning and solar services
• Communicate with you about your job, follow-ups, and warranty matters
• Process payments and issue invoices
• Comply with legal and regulatory obligations
• Improve our services and respond to enquiries

4. How We Store And Protect Your Information

Your information is stored securely in Australia. We use industry-standard security measures to protect your data from unauthorised access, loss, or misuse. Access is restricted to authorised staff only.

5. Sharing Your Information

We may share your information with:

• Trusted third-party service providers (e.g. accountants, payment processors, network providers for grid connections)
• Regulatory bodies where required by law

We do not sell your personal information to third parties.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent where applicable
• Lodge a complaint about how we handle your information

7. Cookies And Website

Our website uses cookies to improve your experience. You can manage cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

BRIX Electrical & Air
Phone: 07 3060 9100
Email: admin@brixelectricalair.com.au

We will respond to your request as soon as possible.